Travel Cloud Buzz

Where Travel and Technology Come Together

Easy Holiday Travel Promotions through Rezopia

Rezopia Travel Software for Tour Operators and Travel Agencies

Automate your holiday travel promotions through Rezopia’s powerful tools

2013 is almost over! Holiday travel promotions from various tour operators and travel agencies are now starting to pile up in my Inbox. How are you managing your travel deals?

Rezopia’s Fare Basis feature enhances the pricing and revenue management functionality for our travel supplier and wholesale customers. Travel providers can offer multiple rate types such as advance-purchase fares, Internet only fares, non-refundable discounted fares, and package-only fares. We’ve given a few examples and benefits that the fare basis feature provides below.

Travel Provider Benefits:
– Offer discounts for rooms purchased in advance.
– Offer seasonal discounts to customers.
– Supplement the price for high seasons such as New Year and Christmas.
– Offer really low rates to customers with non-refundable policy.
– Offer discounted rates to members.
– Offer discounts when customers purchase ancillaries along with the hotel room – package rates.

To see the complete list, click here.  To learn more about the fare basis and other features in Rezopia, register for a live demo at http://www.rezopia.com.

Impact of US Shutdown on Travel

Oct 2, 2013 – If you’re planning on visiting the Statue of Liberty, seeing the wildlife at the Yellowstone National Park, or cruising the bay to get to the famous Alcatraz, it is not going to happen.  You may want to revisit your itinerary and plan on doing something else.

The government shutdown has caused the closure of hundreds of tourist attractions in America.  Obviously, the travel industry is greatly affected because of this.  According to a recent article from CNN, all 401 National Park Service sites, which collectively average about 715,000 visitors per day in October, will be closed. Moreover, guests staying in campgrounds and on-site hotels will be given 48 hours to leave.  This inconvenience, as you may have already guessed, will give America a lot of unhappy travelers.

The travel industry has been greatly affected by the US shutdown.

The travel industry has been greatly affected by the US shutdown.

I can only imagine travel providers getting phone calls such as “Will I get my money back?” from their customers.    Issuing refunds might be standard in the next few days.  Revenues of travel providers focusing on these tourist spots are seriously impacted.  Let’s also not forget that on the other side, we have national park employees who are receiving no pay due to the park shutdowns.

There has been no announcement on how long this shutdown will last.  In the meantime, travelers who choose to continue with their trip should plan on visiting other tourist attractions at their respective destinations.  For more information on which government agencies are open and which ones aren’t, visit this link.

Rezopia Wins Gold at the Travel Weekly Magellan Awards

We are very excited here at Rezopia to win the Travel Weekly Magellan Gold Award for Online Travel Services. This is the second award for Rezopia in less than a year!  Winning awards and recognition from our customers and travel industry experts validates the work we are doing to provide the next generation, cloud-based end-to-end travel management platform. travel software gold award

A press release for this award can be found here – http://www.rezopia.com/rezopia_travel_weekly_magellan_award.html

Join the winning team and take a demo of our travel software at www.rezopia.com today.

The Travel Technology Freedom

The Travel Technology Freedom

Happy 4th of July!

Before we finish this day and start our merry celebrations for the 4th, why don’t I give you a fun list of all the freedom you can get just by selecting the right travel reservation system.

The Freedom to Increase Revenue
Scale revenues with real time transactional bundling of multiple products. Travel suppliers can generate ancillary revenue by cross selling their product with other travel products and offering a complete packaged travel experience to their customers.

The Freedom to sell 24/7 Across Multiple Channels
With the right travel technology, you will be able to sell not only on your website and over the phone, but also on social media channels like Facebook, flash websites like Groupon and through mobile applications. Take reservations anytime of the day, even on holidays!  No more “please contact us during normal business hours” messages.

Rezopia Travel Software for Tour Operators and Travel Agencies

Happy Independence Day!

The Freedom to Improve Customer Satisfaction
Given that today’s customers have such short attention span and patience, it is no denying that the faster you respond to customers, the better.  Use a single reservation system that can handle all the different products that you sell. Increase customer satisfaction by automating the entire reservation process from start to finish.

The Freedom to Save
Reduce costs by automating your manual back-office operations and selecting a system that comes with integrated bookings management, CRM and accounting. Selecting a true cloud-based travel reservation system provides quick deployment, no costly hardware purchases, no installations and no maintenance.

See all these features and benefits by attending one of our demos.  Discover how Rezopia can manage your entire travel reservation lifecycle, giving you freedom to focus on more important things such as growing your business.  Register today!

Reservation System Tips for Vacation Ownership Companies

Vacation ownership companies have their own set of challenges when it comes to a travel reservation and operations system. Majority of these companies are still running legacy systems or home grown applications that are difficult to innovate and maintain.

Choosing the right vacation ownership management and reservation system is quite a task, that’s why we have listed some of the key questions that you might consider when analyzing your existing system against your growing needs.

Timeshare Reservation Software

Rezopia offers vacation ownership companies a complete travel management ERP system.

  1. Ability to manage multiple properties – are you able to load all aspects of the properties that you manage in one system, including multiple pricing and inventory types?  How easy is it for you to add discount rules and promotions?
  2. Show multiple rates based on member types – Based on member login are you able to show different rates and discounts?
  3. Ability to pay with points – In addition to paying by credit cards; does your system allow you to take points as a form of payment?
  4. Seamless reservation process – do you still manually process some of the reservation tasks?  Are your back-office, fulfillment and accounting automated through a central reservations management system?
  5. User-friendly interface – is the existing system too complicated to use?  Are there too many steps to fulfill just one task?
  6. Easy channel management – can you manage bookings from multiple channels such as call center and your consumer website?  Is the system able to supply you with individual reports based on these channels?
  7. Cost of upgrades and new features – is it getting to expensive to add minor details here and there for you to keep up with your growing business needs?  Is your current system up to date with the latest technology?
  8. Ability to sell ancillary products for additional revenue – have you considered creating packages with your properties?  How about offering guests some show tickets, transfers, dining reservations and tours?
  9. Sell mini vacations – Does your system allow you to discount and sell mini vacations and ancillary products?

You see, the possibilities are endless.  The right system will provide you these and more.  See how Rezopia can give you these features and more by participating in our weekly demos!

Making it Easy to Book Rail Vacations Online

Recently, I was browsing the web for some rail vacation packages.  I wanted to see how passenger rail companies manage their reservations and how easy it is for a customer to book a trip online. Here are some of the challenges encountered on the several websites that I visited:

  1.  Majority of the sites have no online booking option available.  Some of the sites actually have a “Book Now” button.  The problem?  That leads the customer to a quote request or some other type of inquiry form, and not a checkout page where you can actually pay.  If you cannot book now, why say so?
  2. Eight clicks to get to the checkout page.  Need I say more?  Netizens have the shortest attention and patience span.  Who wants to fill out 8 pages of information before finally booking a trip?  My ideal steps are search, find and book.
  3. PDF brochures are great, but interactive content is better.  I clicked on the rail package name and it started downloading a PDF brochure.  It took a good minute to load all the high resolution images. Instead of the brochure, why not present all the content on a web page and make it more interactive? As a user I would prefer to see the itinerary, images, videos and maps all on one page next to the “Book Now” button..  Have a separate form for requesting brochures if required.
  4. Too many details, too much text on the rules and conditions of the trip.  For example:  *prices not applicable from [this date to that date].  Add $100 per person based on double occupancy; $200 for single for those leaving from point A.  Call us if you need to add transfers. Say what? It would be nice to configure all these rules on the backend so that I just get the results that apply to me or what I am looking for.

These are just some of the frustrations that lead Rezopia to build and offer passenger rail providers the first cloud-based end to end travel management system in the market.  We have built the world’s most advanced and intuitive rail operations system to manage services, schedules, inventory, fares and fare rules enabling rail providers to improve customer service.  Rezopia’s next generation features allow passenger rail providers to create and sell vacation packages easily across multiple distribution channels.  To learn more, visit our Rail Solutions page and register for a demo.

rail vacation package

This is an example of a rail vacation package setup through Rezopia. You can create multiple tabs that include videos, itinerary details and more.

Rezopia’s Nomination at the World Travel Awards

We are very excited to share the great news that Rezopia has been nominated at the World Travel Awards for the World’s Leading Dynamic Packaging Solutions Provider.

Rezopia Nominated at the World Travel Awards

Rezopia Nominated at the World Travel Awards for World’s Leading Dynamic Packaging Solutions Provider

 We also would like to take this opportunity to ask our friends in the industry for help by voting.  Here is the link to vote for Rezopia:

 http://www.worldtravelawards.com/award-travel-technologys-leading-dynamic-packaging-solutions-provider-2012

Deadline for entries is on December 2, 2012.  Thank you very much for taking the time to vote for us!

About World Travel Awards

World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry. Today, the WTA brand is recognized globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire.

What’s in Your Travel Technology Wish List?

So we started moving to our new home last weekend and one of the things that we had to replace was the dishwasher.  Okay, easy, right?  WRONG.  It was our first time buying such an appliance and we thought it would be a walk in the park.  I mean, what’s so special about it – pick the one we want, pay for it, assemble it and hook it up in the kitchen.  Well, our lack of research made the whole process a pain for us.  When we got home, we didn’t know that the dishwasher didn’t come with a power cord.  So we had to go back to the store and get that cord.  Done?  Not so.  We got home and tried to install the dishwasher and the water started leaking. – Why did the water start leaking? Was it because the plumbing was not compatible with what was there before? Or do you think if you had hired an expert plumber to do this it would have been done without leaks. You want to tie it to either researching as you mention below and / or tie it to the importance of hiring an expert in the field to do the job i.e. Rezopia is the expert in implementing travel tech solutions.

So what does this have to do with travel technology?  All I’m saying is that it is important to do your research and ask the right questions before selecting your travel software.  Create a wish list of the features that you would like to have in a reservation system.  Some of them might include:

  • Fast Deployment
  • User-friendly Online Booking Engine
  • Negotiated Products & Contract Management System
  • Packaging System – Dynamic and Pre-Set Itinerary
  • Accounting Features
  • Email Notifications
  • GDS and Wholesalers Connectivity
  • Up to Date Technology, Fast Innovation
  • And the list goes on…

What you’ll find is that there are so many options out there, but you have to consider the one that will fit your needs even when you expand your business.  You may get inclined to start with just the basics and as soon as you need more, you have to spend more money and eventually, waste more time.  Don’t be afraid to ask those “system flexibility” questions.

Rezopia is an end-to-end travel reservations, contracts, operations and distribution management system for travel providers.  Our travel software accommodates your current and future needs.  Contact us today to schedule a demo!

Why Vacation Homes Are Becoming a Hit

Vacation homes are becoming a hit with families with kids. I’ve been hearing friends and family rave about their latest vacation while feeling “at home”.  They rented vacation homes that pretty much catered to their every need.  This may sound like a dream come true, especially for family travelers.  So what exactly did they like?

1.       You Get Much More Space

Vacation homes are typically much more spacious than your average hotel rooms.  The kids have a larger play area and can run around the living room while watching their favorite TV shows

2.        Eat Healthy Food and Save Money While You’re at It

One of the big advantages of vacation homes is the attached kitchen. This is especially great for people with dietary restrictions and small kids. Instead of eating at restaurants all day, you can visit a nearby grocery store and get the fresh ingredients to enjoy a home-cooked meal. This is a handy way to save money.

3.       A Little Bit More Privacy

After a long day of visiting tourist sites, you can unwind by the pool area or the backyard without hearing conversations of other guests next door.  You won’t have to share the pool with others or worry about coming back later when there are less people swimming.

4.        You Can Bring the “Extras”

Screenshot from http://www.homeaway.com

How about bringing the bikes for a quick ride at the nearby park?  You can stop by for a picnic or a hike.  How about the dog?  Most homes are pet-friendly, too.

More and more websites are now catering to vacation rental properties.  Sites like HomeAway and VRBO are some that I’ve seen.

5.        Clean Clothes Before Going Home

Most vacation homes come with a washer and dryer.  You can dump the dirty clothes while you take a quick swim at the pool or watch TV with the kids.  How cool is it to have clean clothes when you get home – without paying for laundry services while on vacation?

 

If you specialize in renting vacation homes or selling packages that include one, see how Rezopia can help you market and sell these fabulous properties online!

Selling Summer Getaways with Rezopia Travel Software

Selling Summer Getaways with Rezopia Travel Software

It’s that time of the year again!  Kids are out of school and every family is busy planning a fun-filled vacation season.  I came across an article by Travel Channel, listing some of their Facebook followers’ favorite summer destinations.

So which vacation spots made the list?

Rezopia Travel Software for Selling Summer Packages

Photography by REUTERS/Ho New (www.travelchannel.com)

  • Maine
  • Hawaii
  • Disneyworld in Orlando, Florida
  • Riviera Maya
  • Destin, Florida
  • Dominican Republic
  • Key West
  • San Diego
  • Alaska
  • Colorado
  • Dublin
  • Yellowstone National Park
  • North Carolina
  • Chicago

Selling summer getaways is easy with Rezopia.  You can offer pre-packaged tours or let your customers build their own itinerary.  Our travel software offers extensive options when creating your seasonal travel deals.

Take a look at our travel technology features and benefits and request a demo today!

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